Technical Support & Training.
Technical Support
Phone Support 910-984-8094
From 8:00am - 5:00pm EST.
[email protected]Email Support
Interactive Troubleshooting GuideTechnical Support Diagnostic Guide
Online Certification Course is now available!
Boon Edam is offering an Online Certification Course for our security products. The first course available is for the Lifeline Swing Optical Turnstile. Additional courses for the Circlelock, Tourlock 180 and Turnlock products will be available later this year.
Preparing Partners to Install & Service Entrances
Our flexible and comprehensive technical training program is designed around our customer’s needs. It has been proven that partners who participate in training prior to getting hands-on with our entrances are able to more easily handle the preliminary coordination, minimize installation time and improve overall customer satisfaction. Partners who invest with Boon Edam invest in their future business opportunities.
Product-Focused, Custom Training Events
Will you be installing or servicing Boon Edam products soon? Do you need a refresher, or is this the first time you will be working with our entrances?
We offer training events customized to the entrance solutions you will be working with for a nominal fee. Our expert trainer will go through the entrances of your choice, reviewing product documentation (mechanical drawings, electrical diagrams, install and owner manuals, etc.) and answering all your questions.
You have a few options for this specialized training:
- You travel to our Lillington, NC factory headquarters for in-depth training
- We send our technical trainer to your facility to conduct a training to your staff
- We conduct a virtual webinar for your staff, typically 90 to 150 minutes in length
To schedule your customized training session today, please email: [email protected].
AAADM Certification Course for Revolving Doors
We can help you earn your AAADM A156.27 certification for revolving doors. Join our expert trainer for this 2-day certification course at our Lillington, NC factory where we combine classroom-style instruction with hands-on learning. The AAADM certification course requires a fee as well as a completed test with an 80% passing grade to receive the certification.
If you want to be placed on a notification list so you are notified when the next AAADM training is scheduled, please e-mail [email protected].
Premium Entrance Service and Maintenance on East Coast
Your revolving doors and security entrances require daily, monthly and annual service and maintenance to operate consistently with minimal disruption. Boon Edam has vans on the ground covering states on the East Coast from Maine to Florida... all to provide entrance peace of mind with service and maintenance.