Boon Edam UK partners with Hamilton Mercer.

Boon Edam UK has reinforced its commitment to delivering exceptional customer experiences by partnering with Hamilton Mercer, a leading UK provider of Customer Service and Personal Development training. This collaboration forms part of Boon Edam’s continued focus on service excellence and the long‑term development of its people.

With a global heritage spanning over 150 years, Boon Edam has built its reputation on continuous improvement, innovation and the ability to evolve with both its teams and the wider industry. The partnership with Hamilton Mercer reflects this long-standing strength. It supports the company’s drive to embed exceptional service standards at every level of the organisation, ensuring colleagues have the skills and confidence to deliver safe, accurate and consistent support to customers across the UK.

During January and February, colleagues from multiple departments took part in a series of Excellence Training sessions. These sessions focused on enhancing communication, strengthening customer engagement and reinforcing best practice in day-to-day interactions. The training also supports Boon Edam’s vision of delivering outstanding service without exceptions and maintaining the highest standards throughout the customer journey.

The programme was delivered by Jon Sparks of Hamilton Mercer, whose practical insight and engaging approach were praised by participants. His sessions provided actionable techniques that teams can apply immediately, helping raise service capability across the business.