Coronavirus Crisis Management – Boon Edam Takes Health and Safety Seriously.

Edam, the Netherlands, April 2020 – Boon Edam is continuing to successfully follow local government compliances, guidelines and all measures to ensure the welfare of all our staff. The safety of all of our employees, customers and partners has been given the utmost priority - especially during this Global Covid-19 crisis, as we respond together to help slow the spread of this virus.

Our Management Teams are currently in contact with local authorities and experts such as the Municipal Health Service (GGD) and the National Institute for Public Health and the Environment (RIVM) (in the Netherlands) to ensure we are kept up-to-date with information, laws and advice. The same is true for all our 22 subsidiaries around the world who are doing the same according to their local guidelines and legislations.

Boon Edam have taken strong measures across all our departments to ensure the safety of our employees and also to ensure continual support, production and delivery to all of our customers. While we certainly cannot yet claim to be ‘business-as-usual’, we believe we have found a responsible balance to both of the above priorities as an organisation.

Office-based Staff

Boon Edam responded quickly to the Coronavirus crisis situation by implementing a ban on all inter-company travel as well as increasing routine cleaning, hygiene and sanitising practices and education. Today almost all of our office-based employees are successfully working from home, thanks to modern and mobile technology. Teams are conducting regular video meetings and everyone is helping each other to the best of their abilities. The Board of Directors are in regular contact with the whole organisation regarding clear updates to policies and procedures and questions and concerns are being handled swiftly.

Field-based Staff (Account Managers)

Our Entry Experts are available as always, but via digital channels only. We want to make sure our customers still receive the premium service they have come to know us for – and our Account Managers and sales forces are accessible through the normal channels of phone, email or online meetings. Our global sales force has the most up-to-date technology and have all received training on how to use the tools and technology to ensure safe and seamless remote working and collaborating.

Customer Support

Despite our organisation respecting the social distancing regulation and their positive impact, our customers are still able to contact customer support on their usual phone numbers or email addresses. Even though our customer support teams are working from home, they still adhere to normal working hours and can be reached anytime during this period. Should you require a technician to be urgently deployed, you will receive support and more information on our regulations in this area (see later ‘Service, Maintenance and Installations’).

Factory

We are pleased to inform you that all of our production facilities (the Netherlands, America and China) are still up-and-running. We are committed to ensuring that our production obligations and terms of agreements are met and that deliveries continue to take place. Therefore, we have taken serious steps to ensure our factories and employees working there are kept safe to be able to follow out their important daily work. Numerous measures have been put into place to reduce the risk of infections in the areas of production, distribution and warehousing. Work stations have been setup to comply with strict hygiene regulations and work at them is being carried out according to local government and organisations.

Supply Chain

Virtually all European manufacturers are experiencing noticeable impact in this area from the Coronavirus pandemic and Boon Edam is not exempt from this. Up until now we have been able to solve any issues in our supply chain adequately and as a result no disruptions have arisen. We have been monitoring key suppliers and their supply chain on a daily basis and we are hopeful that possible disruptions will be avoided completely in the future. Our supply chain is currently under good control.

Shipment of Goods

Our EMEA warehouse contains goods waiting for transport. These deliveries will be possible when the measures regarding COVID-19 are further mitigated so that these goods can be delivered to the various subsidiaries and onto our customers. Road transport is still reasonably easy to arrange, but sea and airfreight are globally very scarce. Our teams are tasked with making important and well-considered decisions about the necessity of using these cargo routes. These decisions are often linked to the actual installation date of the finished product.

Service, Maintenance and Installations

Our field teams are working as best as they can with the addition of local health and safety regulations. Our planners are planning projects from home and the teams are going out in individual vehicles to ensure limited risk of infections. We are in close contact with all of our sites to ensure they are compliant and that safety precautions are being taken. The wellbeing of our site engineers are a priority for us. The planners place the same teams together and all equipment and hands are being regularly cleaned and sanitised. We understand that safe, secure and operational entrances are vital in these uncertain times – and we are so pleased to be able to continue to offer our customers this on-site service.

For more information on our Health and Safety on site, please read the latest blog here.

Please do not hesitate to reach out directly to your local Entry Expert if you have any further questions or concerns. We will continue to work together to help each other as a united, global organisation. #StayHome

For further information, please contact:

Michelle Wortel
Global Marketing Manager
T: +31 (0)299 38 08 00
E :[email protected]

Please don’t hesitate to contact us with any questions you may have.